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⭐ In-Depth Review | Updated September 2026

Allianz Travel Insurance Reviews

Allianz Travel Insurance in New Zealand is issued and managed by AWP Services New Zealand Limited, trading as Allianz Partners, and underwritten by Mitsui Sumitomo. It replaced the Worldcare brand in August 2024. Its plans are open to travellers of all ages. We read the August 2025 policy wording and looked for NZ customer reviews, which turned out to be scarce.

Visit Allianz Travel NZ Alternatives
Last reviewed: 28 September 2026 • Sources: Allianz Travel NZ Policy Wording, ProductReview.com.au, allianztravel.co.nz
3.8/5
Poor Average Excellent
Limited NZ data
total reviews
"After reading negative reviews I expected a fight, but our Patagonia cancellation claim was approved in about two weeks."
ProductReview.com.au (Australian customer), 2025 ★★★★★
"Complex medical claims from Switzerland were handled fairly, split into separate events and paid out methodically over several months."
ProductReview.com.au (Australian customer), 2026 ★★★★★
"A flight delay made us miss our connection. They kept asking for documents I had already supplied instead of getting them through the proper channels."
ProductReview.com.au (Australian customer), 2026 ★☆☆☆☆
"A ruptured Achilles forced us to cancel. Everything we had paid, less the excess, came back within 10 days of claiming."
ProductReview.com.au (Australian customer), 2025 ★★★★★
"Our family emergency claim was declined because the relative involved was over 85, even though we had bought extra cancellation cover."
ProductReview.com.au (Australian customer), 2025 ★☆☆☆☆
"Illness forced me to extend my stay overseas. Five weeks after claiming I was still getting vague updates promising contact next week."
ProductReview.com.au (Australian customer), 2026 ★☆☆☆☆
78%
Positive
4%
Neutral
18%
Negative

In This Review

Company Overview Ratings Breakdown Customer Review Highlights Products Offered Pricing Deep-Dive Pros & Cons How Allianz Partners Compares Alternatives to Allianz Partners Who Is Allianz Partners Best For? Our Verdict Frequently Asked Questions Our Methodology

Company Overview

What is Allianz Partners and who's behind it?

Allianz Partners is the assistance and travel insurance arm of the German Allianz group, founded in 1890. In New Zealand it trades through AWP Services New Zealand Limited, based in Takapuna, Auckland. Its direct travel brand in NZ was Worldcare, established in 2014, which rebranded to Allianz Travel Insurance in August 2024 with the same team behind it.

The policies are underwritten by Mitsui Sumitomo Insurance Company, Limited (MSI, FSP 20661, incorporated in Japan), which is rated A+ (Stable) by S&P Global Ratings. AWP holds a binding authority from MSI to issue policies and settle claims, and earns a fee for each policy sold. MSI is a member of the Insurance & Financial Services Ombudsman (IFSO) scheme.

Allianz Partners also runs travel insurance sold under other NZ brands. Tower Travel is issued and managed by Allianz Partners and underwritten by Tower Limited, ANZ travel insurance is issued and managed by Allianz Partners and underwritten by MSI, and AA Travel Insurance policies issued before 1 December 2025 were administered by Allianz Partners. The direct Allianz Travel range includes:

Policies can be bought at allianztravel.co.nz or by calling 0800 553 550 (Monday to Friday, 8.30am to 5pm). Overseas emergency assistance runs 24/7, and Allianz Partners says it handled 95.4 million cases worldwide in 2024. The full terms are in the policy wording.

Ratings Breakdown

What review platforms show for Allianz travel insurance, and why NZ data is thin

Trustpilot (Allianz Travel NZ)
N/A
N/A
No NZ profile found
Searched September 2026
ProductReview.com.au (Allianz Travel)
3.8
★★★★☆
3,145 reviews
Australian customers and policies
ProductReview.com.au (Worldcare)
4.4
★★★★☆
1,922 reviews
Former brand, Australian listing
S&P (Mitsui Sumitomo, underwriter)
A+
N/A
Financial strength (Stable)
Per allianztravel.co.nz

Note on rating differences: We could not find a review profile for Allianz Travel Insurance NZ with enough public reviews to rate it. There is no NZ Trustpilot profile, and the Allianz Trustpilot profiles we found are for other countries, such as the USA and France, where the products are different. The closest large sample is ProductReview.com.au's Allianz Travel Insurance listing (3.8/5 from 3,145 reviews, 78% positive), but those reviewers are Australian and their policies are issued under Australian terms. The Worldcare listing (4.4/5 from 1,922 reviews) is also Australian. We show these figures for context only. For that reason our listing uses an editorial score rather than a customer rating. We do our best to keep all data up to date and accurate. If you've noticed something incorrect, please let us know.

What Customers Are Saying

Themes from Australian Allianz Travel reviews, shown for context because NZ reviews are scarce

Great company to deal with, even two years after the event. Everyone I spoke to was courteous and helpful.

ProductReview.com.au (Australian customer), 2026 ★★★★★

My wife was injured on day two. Once we sent the itinerary, bookings and medical reports, it was all sorted in 10 days.

ProductReview.com.au (Australian customer), 2025 ★★★★★

A cruise cancellation claim was rejected under a policy exclusion, and I have had to take it to the external dispute scheme.

ProductReview.com.au (Australian customer), 2026 ★☆☆☆☆

Our flight cancellation claim was received, processed and approved within three days after a helpful phone call.

ProductReview.com.au (Australian customer), 2024 ★★★★★

Items lost on the plane were not covered, because the policy excludes things lost during flights. Read the fine print.

ProductReview.com.au (Australian customer), 2025 ★☆☆☆☆

The claims team gave nursing guidance while we were still overseas, and turned the claim around quickly.

ProductReview.com.au (Australian customer), 2025 ★★★★★
78%
Positive reviews (Australian listing)
18%
Negative reviews (Australian listing)
4%
Neutral reviews (Australian listing)

Reviews are paraphrased summaries of real customer reviews, not direct quotes. They come from Australian customers on ProductReview.com.au, whose Allianz policies have different terms and underwriting from NZ policies, and are shown only because we could not find a usable sample of NZ reviews. Theme percentages are the positive, neutral and negative shares shown on the ProductReview.com.au Allianz Travel Insurance listing (3,145 reviews) as viewed in September 2026.

Products Offered

Allianz Travel NZ offers four travel plans plus optional packs, and no other insurance direct

✈️ Allianz Partners Comprehensive

Available

The top single-trip plan. $20 million overseas medical and emergency assistance ($40 million family), cancellation cover you select, and luggage, rental vehicle excess and travel delay benefits. Existing medical conditions can be assessed for cover. See the policy wording.

$20m overseas medical (single)
Cancellation amount you select
$10,000 luggage
$6,000 rental vehicle excess
$50,000 additional expenses
$5m personal liability
Indicative $60-$120 for a 1-week trip (market range)
Visit Website Compare Travel Insurance

🩺 Allianz Partners Basic

Available

Medical-focused cover. Same $20 million overseas medical and assistance limits as Comprehensive, plus funeral expenses and $2.5 million personal liability, but no cancellation, luggage or rental vehicle cover. Existing conditions cannot be added.

$20m overseas medical
$60,000 funeral expenses
$2.5m personal liability
No cancellation or luggage
Indicative $30-$50 for a 1-week trip (market range)
Visit Website Compare Travel Insurance

🔁 Allianz Partners Multi-Trip

Available

A 12-month policy covering as many trips as you like, each up to 15, 30 or 45 days. Limits reset after each trip (except personal liability). NZ trips are covered if they include an overnight stay at least 250 km from home.

Trips up to 15, 30 or 45 days
Limits reinstated each trip
$20m overseas medical
NZ trips 250 km+ included
Indicative $200-$500/yr (market range)
Visit Website Compare Travel Insurance

🇳🇿 Allianz Partners Domestic

Available

Cover for trips within New Zealand, including cancellation, luggage, travel delay and rental vehicle insurance excess.

Cancellation amount you select
$10,000 luggage
$6,000 rental vehicle excess
$2,000 travel delay
Quote-based pricing
Visit Website Compare Travel Insurance

⛷️ Allianz Partners Snow, Adventure & Cruise Packs

Add-on

Optional packs extend cover for snow sports, listed adventure activities and cruises. Snow and Adventure Packs require you to be under 75 at purchase, and a non-removable $500 excess applies to some medical and cancellation claims arising from those activities.

Snow Pack (under 75)
Adventure Pack (under 75)
Cruise Pack (all ages)
$500 extra excess on some pack claims
Additional premium
Visit Website Compare Travel Insurance

Pros & Cons

The good and the not-so-good based on the policy wording and available reviews

👍 Pros

  • All four plans are available to travellers of any age
  • Underwritten by Mitsui Sumitomo, rated A+ (Stable) by S&P
  • $20 million overseas medical even on the Basic plan
  • $6,000 rental vehicle excess cover on Comprehensive, Multi-Trip and Domestic
  • Snow, Adventure and Cruise Packs for specialised trips
  • Existing medical conditions can be assessed for cover on Comprehensive and Multi-Trip
  • Large global assistance network behind the 24/7 emergency line

👎 Cons

  • Overseas medical is capped at $20 million, while some competitors offer unlimited
  • Very little public NZ customer review data to judge claims service
  • Basic plan has no cancellation or luggage cover and cannot include existing conditions
  • Must be bought before your trip starts
  • Cooling-off period is 14 days, shorter than the 21 days some competitors offer
  • Sales and general enquiries line is only open weekdays
  • Snow and Adventure Packs not available from age 75

Pricing Deep-Dive

How much does Allianz Travel cost? Indicative ranges based on our travel insurance cost guide

Allianz Travel NZ does not publish sample premiums, so the figures below are market ranges from our travel insurance cost guide, not Allianz quotes. Our guide places Allianz Partners in the comprehensive part of the market. The policy wording says premiums reflect destination, trip length, cover chosen, the number and ages of travellers, how far ahead you buy, existing conditions and the excess you choose.

🗼

Single Traveller - Europe

Adult aged 30-50
1-week trip
Comprehensive plan
$70-120
/trip (market range)
Basic cover $30-50 (market range)
Vary the base excess to adjust price
👵

Traveller Over 65

Single traveller
International trip
Comprehensive plan
$120-300+
/trip (market range)
No upper age limit on plans
Existing conditions can be assessed
🔁

Frequent Traveller

Multi-Trip plan
Trips up to 30 days
12-month policy
$200-500
/year (market range)
Choice of 15, 30 or 45 day trips
Limits reset after each trip

Disclaimer: These are indicative market ranges from our travel insurance cost guide, not Allianz quotes. Your premium depends on your destination, age, trip length, plan, excess, existing medical conditions and any packs you add. Get an accurate quote at allianztravel.co.nz. We do our best to keep all data up to date and accurate. If you've noticed something incorrect, please let us know.

What Affects Your Allianz Travel Premium?

🌍

Destination

You list your destinations (or regions) when you buy, and the policy only covers the places on your Certificate of Insurance.

📅

Trip Length & Timing

Longer trips cost more, and the policy wording says the time between buying and departure is also a pricing factor.

👥

Travellers & Ages

Single, Duo and Family cover types have different limits, and the ages of everyone insured affect the price.

🏥

Existing Conditions

Approved existing conditions may add premium and a separate medical excess, which replaces the base excess for related claims.

💰

Excess Choice

You can vary the base excess. A higher excess lowers the premium but increases what you pay on each claim.

⛷️

Optional Packs

Snow, Adventure and Cruise Packs add premium, and Snow or Adventure claims can carry an extra $500 non-removable excess.

How Allianz Partners Compares

Allianz Partners vs other travel insurance options for New Zealanders

Feature Allianz Partners Cover-More Southern Cross World Nomads AA Travel
Overall Rating 3.8/5 N/A Limited data 3.9/5 4.2/5 3.8/5 (AA Insurance)
Underwriter Mitsui Sumitomo (MSI) Zurich New Zealand Southern Cross Benefits Ltd Pacific International Insurance Zurich New Zealand
Overseas Medical (top plan) $20 million Unlimited Unlimited Unlimited (Explorer) Check policy
Age Limit All ages Check policy Check policy 69 or younger Check policy
Annual Multi-Trip 15/30/45 days Yes Yes No Yes
Rental Vehicle Excess $6,000 Up to $10,000 (Comprehensive+) Check policy $3,000 (Explorer) Check policy
Buy While Overseas No (before departure) Check policy Check policy Yes (72-hr wait) Check policy
Cooling-off Period 14 days 21 days Check policy 21 days Check policy

Disclaimer: Figures are taken from each provider's published policy wording or website as of September 2026. "Check policy" means we did not verify that feature for this table. Features change, so verify directly with the insurer before buying. We do our best to keep all data up to date and accurate. If you've noticed something incorrect, please let us know.

Alternatives to Allianz Partners

Other travel insurance options worth considering, depending on your priorities

Cover-More

Zurich-underwritten travel insurance with unlimited overseas medical on every international plan and higher Comprehensive+ limits, including up to $10,000 rental vehicle excess.

Unlimited medical (all plans)
Luggage up to $30,000
Cruise Cover add-on
21-day cooling-off
Read Full Review
Southern Cross Travel Insurance logoSouthern Cross Travel Insurance
★★★★★

One of NZ's most recognised travel insurance brands, with unlimited overseas medical on its International Comprehensive plan plus annual multi-trip and domestic options.

Unlimited medical (Comprehensive)
Annual multi-trip
Domestic cover
24/7 emergency assistance
Read Full Review
World Nomads
★★★★★

Adventure-focused cover for NZ residents aged 69 or younger that can be bought while already overseas. The Explorer plan has unlimited medical and cancellation limits.

Buy while travelling
220+ activities listed
Unlimited medical (Explorer)
$100 excess per event
Read Full Review
AA Insurance logoAA Insurance
★★★★★

AA Travel Insurance offers Essential, Comprehensive and Frequent Traveller plans. Policies issued from 1 December 2025 are underwritten by Zurich New Zealand and administered by Cover-More.

Essential & Comprehensive plans
Frequent Traveller (multi-trip)
Zurich underwriting
NZ-based brand
Read Full Review
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Who Is Allianz Partners Best For?

Allianz Travel may suit some travellers more than others

👵

Older Travellers

Travellers of any age, since the Comprehensive, Basic, Multi-Trip and Domestic plans have no upper age limit. Existing conditions can be assessed on Comprehensive and Multi-Trip.

🔁

Frequent Short-Trip Travellers

People taking several trips a year who want a 12-month Multi-Trip policy with a choice of 15, 30 or 45 day maximum trip lengths.

⛷️

Skiers and Cruise Passengers

Travellers wanting optional Snow, Adventure or Cruise Packs added to a Comprehensive or Multi-Trip plan.

⚠️

Not Best For

Travellers who want unlimited overseas medical cover, people already overseas without insurance, or anyone who wants plenty of NZ customer reviews to judge claims service before buying.

Our Verdict

Compare.org.nz's editorial assessment of Allianz Travel Insurance

7.2
out of 10
Good
Our editorial score for cover, price and claims. It is separate from the customer rating.

Allianz Travel offers solid, flexible cover with strong underwriting, but NZ customer evidence is thin.

Allianz Travel's biggest strength is who it covers. All four plans are open to travellers of any age, the Multi-Trip plan offers three trip-length options, and the Snow, Adventure and Cruise Packs let you tailor cover. The underwriter, Mitsui Sumitomo, carries an A+ rating from S&P, and Allianz Partners already runs travel insurance for other well-known NZ brands such as Tower and ANZ.

The main product trade-off is the $20 million cap on overseas medical costs. That is a high figure that covers most situations, but Cover-More, Southern Cross and World Nomads' Explorer plan all advertise unlimited medical cover. The 14-day cooling-off period and weekday-only sales line are also less generous than some rivals.

We could not find a usable sample of NZ customer reviews for Allianz Travel or its former Worldcare brand, so this score leans on the policy wording rather than customer experience. Australian reviews of Allianz Travel (3.8/5 on ProductReview.com.au) are broadly positive about claim speed, with complaints centred on exclusions and repeated document requests, but they cover different policies. Allianz Travel may suit older travellers and frequent travellers wanting flexible Multi-Trip cover.

Brand Trust
8.0
Product Range
8.0
Claims Process
6.5
Pricing
6.5
Customer Service
6.5
Policy Benefits
7.5

Frequently Asked Questions

Common questions about Allianz Partners

Allianz Travel Insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited (FSP 20661, incorporated in Japan) and issued and managed by AWP Services New Zealand Limited, trading as Allianz Partners. MSI is rated A+ (Stable) by S&P Global Ratings, according to allianztravel.co.nz.
Yes. Worldcare Travel Insurance rebranded to Allianz Travel Insurance in August 2024, with the same team behind it. Existing Worldcare policies continue to be honoured under their Certificate of Insurance, but new policies are sold under the Allianz name.
No upper age limit applies to the Comprehensive, Basic, Multi-Trip or Domestic plans. You must be under 75 when your Certificate of Insurance is issued to add the Snow Pack or Adventure Pack. The Cruise Pack is available at any age.
The Table of Benefits lists $20 million for overseas medical and hospital expenses and $20 million for overseas emergency assistance on the Comprehensive, Basic and Multi-Trip plans (per person on Duo and Multi-Trip cover, and $40 million on Family cover). There is no overseas medical cover under the Domestic plan.
Only if you apply and Allianz Partners agrees in writing. You can apply through an online or phone medical assessment on the Comprehensive and Multi-Trip plans. An extra premium and a medical excess may apply. The Basic plan does not cover existing medical conditions.
Yes. There is a 14-day cooling-off period after your Certificate of Insurance is issued, with a full refund if you have not started your trip or made a claim. After that, a pro-rata partial refund may be available if you have not travelled or claimed. Details are in the policy wording.

Our Review Methodology

How we research and rate insurance companies

Data Sources

This review is based on data collected from the following sources, last verified in September 2026:

How We Calculate Scores

Our editorial scores (out of 10) are calculated using a weighted methodology that considers:

  • Customer ratings (40%): aggregated scores from review platforms, weighted by review volume and by how closely the reviewers match New Zealand policyholders. Profiles dominated by other markets are given reduced weighting.
  • Product features (25%): benefit limits, plan choice, optional add-ons and policy terms compared with other travel insurance available to New Zealanders.
  • Pricing competitiveness (20%): market positioning and indicative premiums compared with the ranges in our travel insurance cost guide.
  • Claims experience (15%): customer-reported claims outcomes and speed, complaint themes, and dispute resolution arrangements with the Insurance & Financial Services Ombudsman (IFSO).

Disclaimer: Nothing on this page constitutes financial advice. Scores are editorial opinion based on publicly available data, and because NZ review data for Allianz Travel is limited, the score relies more heavily on the policy wording. Always read the policy wording and verify details directly with Allianz Partners before buying, and consider seeking professional advice for your specific situation. We do our best to keep all data up to date and accurate. If you've noticed something incorrect, please let us know.

Get a Quote from Allianz Partners

Go straight to Allianz Travel to request a travel insurance quote, or compare them against other NZ providers first.

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