⭐ In-Depth Review | Updated March 2026

Chubb Insurance NZ Reviews

Item: Chubb Insurance New Zealand
Rating: 7.0
Author: Compare.org.nz

Chubb is a specialist insurer in New Zealand, targeting the high-value home and life insurance markets. Backed by the world's largest publicly traded property and casualty insurer, Chubb operates two NZ entities covering general and life insurance. We've summarised the NZ customer ratings that are available, which are limited.

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Last reviewed: 10 March 2026 • Sources: Google, Trustpilot

2.7/5

Poor Average Excellent

~49

total reviews

"Friendly and professional staff throughout the life insurance application. Had the policy sorted within two weeks of first contact."

Google, 2025 ★★★★★

"Coverage is comprehensive but getting through to someone on the phone for travel insurance took multiple attempts over several days."

Google, 2024 ★★★☆☆

"Travel insurance claim took over a month. Multiple follow-ups needed just to get a status update. Very frustrating experience."

Google, 2024 ★☆☆☆☆

"Solid life insurance from a financially strong provider. Claims approval was smooth but the initial paperwork felt excessive."

Google, 2025 ★★★☆☆

N/A

Limited NZ review data

Company Overview

What is Chubb Insurance and who's behind it?

Chubb Insurance New Zealand is a specialist insurer operating two entities in New Zealand: Chubb Insurance New Zealand Limited (general insurance, Company Number 104656, FSP35924) and Chubb Life Insurance New Zealand Limited (life insurance, FSP27625). Both are part of Chubb Limited, the world's largest publicly traded property and casualty insurer, operating in 54 countries.

Headquartered in Takapuna, Auckland, Chubb Life (formerly Cigna New Zealand, founded 13 December 1967) has been paying claims in NZ for over 55 years. Chubb's global parent traces its origins to 1882, giving the group over 140 years of insurance heritage. On 1 July 2022, Chubb acquired Cigna's life and non-life insurance companies in six Asia-Pacific markets including NZ. On 6 March 2023, Cigna NZ rebranded to Chubb Life Insurance New Zealand Limited. Before that, in 2018, Cigna acquired OnePath Life from ANZ for $700 million, so OnePath's NZ business was already part of Cigna NZ when Chubb acquired it.

Chubb is licensed by the Financial Markets Authority (FMA) and is a signatory to the Fair Insurance Code. The general insurance arm holds an AA- (Very Strong) rating from S&P Global, while the life insurance arm holds an A (Excellent) rating from A.M. Best.

Unlike mass-market NZ insurers, Chubb focuses on specialist and high-value segments:

High-value home insurance (Masterpiece) - prestige homes with $2M+ replacement cost, extended replacement cost coverage
High-value contents insurance (Masterpiece) - worldwide cover, no depreciation, fine art, jewellery, and collections
Life insurance - Assurance Extra (9 customisable covers), LifeOne (streamlined, up to $1M), terminal illness benefit
Travel insurance - single trip, annual, and multi-trip plans via chubbtravelinsurance.co.nz
Commercial insurance - property, casualty, cyber, marine, construction, energy, financial lines, and management liability

Chubb general insurance products are primarily distributed through brokers rather than directly to consumers. Life insurance is available through financial advisers, while travel insurance can be purchased online at chubbtravelinsurance.co.nz.

What Customers Are Saying

Common themes from Chubb's New Zealand Google reviews

Friendly and helpful staff throughout the life insurance process. The adviser explained everything clearly and we felt well looked after.

Google Review, 2025 ★★★★★

Travel insurance claim was a nightmare. Took over a month to get any response and required multiple follow-up calls. Would not use again for travel cover.

Google Review, 2024 ★☆☆☆☆

Struggled to get through on the phone for a simple query. Emails went unanswered for days. The product itself is good but the communication needs work.

Google Review, 2024 ★★☆☆☆

Friendly, helpful staff

Hard to reach by phone

Slow travel claims

Valued for financial strength

Reviews are paraphrased summaries of verified customer feedback. Theme percentages are editorial estimates based on available review data and may not be statistically representative due to limited NZ-specific review volume.

Products Offered

Chubb focuses on specialist and high-value insurance - not a full-range mass-market insurer

🏠 Chubb House Insurance

High-Value Only

Masterpiece prestige home insurance for homes with $2M+ replacement cost. Extended replacement cost coverage pays full rebuild even if exceeding sum insured.

Homes valued $2M+

Extended replacement cost

Full rebuild above sum insured

Free Chubb home appraisal

Dedicated loss adjuster

Preferred NZ locations

🛋️ Chubb Contents Insurance

High-Value Only

Masterpiece worldwide contents cover for accidental loss or damage. No depreciation on cash settlements. Covers fine art, jewellery, antiques, and collections.

Worldwide cover

No depreciation applied

Fine art & jewellery

Personal cyber cover

Pet accommodation up to $30,000

Unlimited additional living expenses

❤️ Chubb Life Insurance

Available

Two product tiers: Assurance Extra (flagship with 9 customisable covers) and LifeOne (streamlined, up to $1M cover). Terminal illness benefit and children's bereavement support ($15K).

Assurance Extra - 9 covers

LifeOne - up to $1M

Terminal illness benefit

Children's bereavement $15K

Income protection

93% claims approval rate

🕊️ Chubb Funeral Insurance

Available

Chubb Life Funeral Cover is guaranteed acceptance cover for New Zealand residents aged 50 to 80, with no medical questions. Accidental death is covered from day one, and death from any cause after 24 months. If death from illness happens in the first 24 months, premiums paid are refunded.

Up to $30,000 of cover

Guaranteed acceptance, ages 50 to 80

Premiums stop at age 90

20% discount for joint applications

Premiums waived in long-term care

Claims usually paid within 48 hours of approval

✈️ Chubb Travel Insurance

Available

Single trip, annual, and multi-trip plans available online. 24-hour Chubb Assistance hotline included. Maximum trip duration 180 days, age limit 69.

Single & annual plans

24-hour assistance hotline

Max trip 180 days

Online purchase available

Multi-trip options

Age limit 69

🏥 Chubb Health Insurance

Partial

Chubb offers critical illness cover (trauma), income protection, and specific injury coverage - but not traditional health insurance policies. Cover is part of the life insurance product suite.

Critical illness (trauma)

Income protection

Specific injury cover

🚗 Chubb Car Insurance

Not Offered

Chubb does not offer car insurance in New Zealand. For car insurance options, see our car insurance comparison page.

Not available in NZ

🏍️ Chubb Motorcycle Insurance

Not Offered

Chubb does not offer motorcycle insurance in New Zealand. See our motorcycle insurance comparison page for alternatives.

Not available in NZ

🐕 Chubb Pet Insurance

Not Offered

Chubb does not offer pet insurance in New Zealand. See our pet insurance comparison page for alternatives.

Not available in NZ

🏘️ Chubb Renters Insurance

Not Offered

Chubb does not offer standalone renters insurance in New Zealand. See our renters insurance comparison page.

Not available in NZ

🔑 Chubb Landlord Insurance

Not Offered

Chubb does not offer standalone landlord insurance in New Zealand. See our landlord insurance comparison page.

Not available in NZ

🏎️ Chubb Classic Car & Motorhome

Not Offered

Chubb does not offer classic car, motorhome, or caravan insurance in New Zealand. See our classic car or motorhome pages.

Not available in NZ

🏢 Chubb Commercial Insurance

Available

A major part of Chubb's NZ business. Includes property, casualty, cyber, marine, construction, energy, financial lines, management liability, and group personal accident & sickness insurance.

Property & casualty

Cyber insurance

Marine & construction

Financial lines

Management liability

Group accident & sickness

Pros & Cons

The good and the not-so-good based on customer reviews and our analysis

👍 Pros

AA- (S&P) and A (A.M. Best) financial strength ratings - among the strongest in NZ
55+ year track record of paying claims in New Zealand (NZ entity since 1967; global group since 1882)
Masterpiece extended replacement cost - pays full rebuild even above sum insured
Global contents coverage with no depreciation on cash settlements
93% life insurance claims approval rate
Dedicated specialist claims adjusters for high-value home claims
Free Chubb home appraisal for Masterpiece customers

👎 Cons

Masterpiece requires $2M+ home replacement cost - excludes most NZ homeowners
No car, motorcycle, pet, or standard home insurance products
General insurance only available through brokers - not direct to consumer
Limited online self-service options for general insurance policies
Google rating of 2.7/5 for the life insurance division
Travel insurance complaints about responsiveness and follow-up delays
Not competitive for budget-conscious consumers seeking low premiums

Pricing Deep-Dive

How much does Chubb insurance cost? Indicative positioning based on market data

Chubb positions itself at the premium end of the NZ insurance market. General insurance (Masterpiece) is broker-quoted for high-net-worth clients, while life insurance is adviser-quoted. Travel insurance is available online with transparent pricing.

🏡

Prestige Homeowner

$2M+ Auckland waterfront home
Full contents with fine art
Masterpiece policy

Broker-quoted

(premium positioning)

Standard home insurance not available

Free Chubb home appraisal included

👨‍👩‍👧

Family Life Cover

Two parents, two children
Assurance Extra with 9 covers
Income protection included

Adviser-quoted

(varies by cover level)

LifeOne from ~$30/mo (up to $1M)

Children's bereavement support $15K

✈️

Holiday Traveller

Single trip, 2 weeks
Couple, aged under 69
Standard cover level

$50-150

/trip

Annual multi-trip plans available

24-hour Chubb Assistance included

Disclaimer: These are indicative estimates based on publicly available information and market positioning. Actual premiums depend on individual circumstances, risk profile, and broker or adviser assessment. Contact a Chubb broker or adviser for a personalised quote. We do our best to keep all data up to date and accurate. If you've noticed something incorrect, please let us know.

What Affects Your Chubb Insurance Premium?

🏠

Property Value & Location

Masterpiece is designed for homes with $2M+ replacement cost. Preferred locations include Auckland, Northland, Hamilton, Nelson, Queenstown, Dunedin, and Wanaka.

🎨

High-Value Items

Fine art, jewellery, antiques, and collections require individual valuation. Higher-value collections attract higher premiums but benefit from worldwide cover.

📋

Claims History

Previous claims history affects premium pricing across all Chubb products. A clean claims record typically results in more favourable terms.

👤

Age & Health (Life)

Life insurance premiums depend on age, health status, smoking status, and the level of cover selected. LifeOne offers streamlined underwriting.

🌍

Travel Destination & Duration

Travel insurance pricing varies by destination, trip duration (max 180 days), traveller age (max 69), and cover level selected.

🔒

Security & Risk Mitigation

Home security systems, monitored alarms, and risk mitigation measures can influence Masterpiece premium pricing through your broker.

How Chubb Compares

Chubb vs. other NZ insurers offering similar products

Feature	Chubb	Tower	AIA NZ	Partners Life	Vero
Overall Rating	2.7/5 ~49 NZ reviews	4.2/5	3.6/5	N/A (limited reviews)	1.8/5
Home Insurance	$2M+ only	All homes	Not offered	Not offered	All homes
Life Insurance	Available	Not offered	Available	Available	Not offered
Car Insurance	Not offered	Available	Not offered	Not offered	Available
Travel Insurance	Available	Available	Not offered	Not offered	Not offered
Online Quotes	Travel only	Instant	Via adviser	Via adviser	Via broker
Financial Strength	AA- (S&P)	A (S&P)	AA- (S&P)	A (AM Best)	AA- (S&P)
Distribution	Brokers & advisers	Direct to consumer	Financial advisers	Financial advisers	Brokers
Product Range	Specialist	8 categories	Life & health	Life & health	10 categories
Price Range	$$$$	$$$	$$$	$$$	$$$

Disclaimer: Ratings are based on NZ customer reviews where available. Chubb's overall score uses Google reviews for Chubb Life NZ only, as its Trustpilot profile covers Chubb's European Region. Features may change - verify directly with the insurer. Product availability and pricing are indicative only. We do our best to keep all data up to date and accurate. If you've noticed something incorrect, please let us know.

Alternatives to Chubb Insurance New Zealand

Other NZ insurers worth considering, depending on your priorities

Tower Insurance

★★★★★

NZ-owned insurer offering home, contents, car, and travel insurance. Strong digital platform with online quotes and self-service. A good option for standard home insurance not available through Chubb.

Standard home & contents

Car, travel & boat cover

Strong digital platform

NZ-owned & operated

Get Quote Read Full Review

AIA New Zealand

★★★★★

Major life and health insurer in NZ with a strong adviser network. Offers life, trauma, income protection, and health insurance. A direct competitor to Chubb's life insurance products.

Life & trauma cover

Income protection

Health insurance

Vitality wellness programme

Get Quote Read Full Review

Partners Life

★★★★★

NZ life insurer, owned by Japan's Dai-ichi Life Group, known for customer-focused product design and strong adviser relationships. Offers life, trauma, income protection, and mortgage protection cover.

Owned by Dai-ichi Life

Life & trauma cover

Income protection

High customer ratings

Get Quote Read Full Review

Southern Cross Travel

★★★★★

NZ's leading travel insurance provider. Offers comprehensive single trip and annual plans. A strong alternative to Chubb for travel insurance with better NZ-specific coverage options.

Comprehensive travel cover

Single & annual plans

Strong NZ brand

Online purchase

Get Quote Read Full Review

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Who Is Chubb Insurance New Zealand Best For?

Chubb may suit some customers more than others

🏡

Prestige Homeowners

Owners of homes valued at $2M+ who want extended replacement cost coverage and a dedicated specialist claims service through Masterpiece.

🎨

High-Net-Worth Individuals

People with fine art, jewellery, antiques, and valuable collections who need worldwide cover with no depreciation on cash settlements.

❤️

Life Insurance Seekers

Those seeking life, income protection, or trauma cover from a financially strong, globally backed provider with a 93% claims approval rate.

⚠️

Not Best For

Most everyday NZ consumers looking for standard car, home, contents, or pet insurance. Chubb's products target the high-value and specialist market, not the mass market.

Our Verdict

Compare.org.nz's editorial assessment of Chubb Insurance NZ

7.0

out of 10

Good

Our editorial score for cover, price and claims. It is separate from the customer rating.

Chubb excels in its specialist niche but is not a mass-market option for most Kiwis.

Chubb brings exceptional financial strength to the NZ market, with dual ratings of AA- (S&P) for general insurance and A (A.M. Best) for life insurance. The Masterpiece high-value home product is genuinely differentiated - extended replacement cost coverage, no depreciation, and worldwide contents cover set it apart from standard policies offered by Tower, AA Insurance, or AMI.

The life insurance division (formerly Cigna, with roots going back over a century in NZ) has a solid 93% claims approval rate and offers flexible products through Assurance Extra. However, the Google rating of 2.7/5 for the life insurance division and travel insurance complaints about responsiveness are notable drawbacks. The broker-only distribution model for general insurance also limits accessibility.

For high-net-worth homeowners, collectors, and those seeking life or income protection cover from a globally backed provider, Chubb is well worth considering. For everyday insurance needs like car, pet, or standard home cover, other NZ insurers offer broader and more accessible product ranges.

Financial Strength

9.5

Product Quality

8.5

Claims Process

7.0

Accessibility

4.5

Customer Service

5.5

Value for Money

6.0

Frequently Asked Questions

Common questions about Chubb Insurance New Zealand

Yes. Chubb operates two entities in NZ: Chubb Insurance New Zealand Limited (general insurance, FSP35924) and Chubb Life Insurance New Zealand Limited (life insurance, FSP27625). Both are licensed by the Financial Markets Authority.

Masterpiece is Chubb's prestige home and contents insurance designed for high-value properties with a replacement cost of $2M or more. It includes extended replacement cost (pays full rebuild even above sum insured), worldwide contents cover with no depreciation, a free home appraisal, and a dedicated specialist loss adjuster. Details at chubb.com/nz-en.

It depends on the product. General insurance (Masterpiece home and contents) is only available through insurance brokers. Life insurance can be arranged through financial advisers. Travel insurance can be purchased directly online at chubbtravelinsurance.co.nz.

On 1 July 2022, Chubb Limited acquired Cigna's life and non-life insurance companies in six Asia-Pacific markets including New Zealand. On 6 March 2023, Cigna NZ officially rebranded to Chubb Life Insurance New Zealand Limited. The same team and products continue under the Chubb brand.

No. Chubb does not offer car, motorcycle, pet, or standard home insurance in New Zealand. Chubb's NZ consumer products focus on high-value home insurance (Masterpiece), life insurance, and travel insurance. For car insurance options, see our car insurance comparison page.

Chubb holds two financial strength ratings in NZ: the general insurance arm (Chubb Insurance NZ Ltd) has an AA- (Very Strong) rating from S&P Global as of October 2024, while the life insurance arm (Chubb Life Insurance NZ Ltd) has an A (Excellent) rating from A.M. Best. The general insurance solvency ratio is 191% with capital of $92.4M.

Our Review Methodology

How we research and rate insurance companies

Data Sources

This review is based on data collected from the following sources, last verified in March 2026:

Google Reviews: ~49 verified customer reviews for Chubb Life NZ (2.7/5 average)
Trustpilot: ~2,233 reviews (4.1/5 average) on the Chubb European Region profile, shown for context only and excluded from the overall score because they are not NZ reviews
Reddit NZ: community discussion threads on Chubb products and claims experiences
Financial Markets Authority (FMA): licensing and regulatory compliance records
Chubb NZ website: official product information, terms, and financial disclosures
Insurance & Financial Services Ombudsman (IFSO): complaint and dispute records
Companies Office NZ: company registration and ownership information
S&P Global and A.M. Best: financial strength rating reports

How We Calculate Scores

Our editorial scores (out of 10) are calculated using a weighted methodology that considers:

Customer ratings (40%): aggregated scores from review platforms, weighted by review volume. Platforms with fewer than 50 reviews are given reduced weighting.
Product features (25%): range of cover options, policy terms, unique features (e.g. extended replacement cost, no depreciation), and suitability for target market.
Financial strength (20%): insurer financial strength ratings, solvency ratios, and capital adequacy from recognised rating agencies.
Claims experience (15%): customer-reported claims satisfaction, approval rates, settlement times, and IFSO complaint records.

Disclaimer: Nothing on this page constitutes financial advice. Scores are editorial opinion based on publicly available data. Always verify details directly with your insurer and consider seeking professional advice for your specific situation. We do our best to keep all data up to date and accurate. If you've noticed something incorrect, please let us know.

Chubb Insurance NZ Reviews

Company Overview

Ratings Breakdown

What Customers Are Saying

Products Offered

🏠 Chubb House Insurance

🛋️ Chubb Contents Insurance

❤️ Chubb Life Insurance

🕊️ Chubb Funeral Insurance

✈️ Chubb Travel Insurance

🏥 Chubb Health Insurance

🚗 Chubb Car Insurance

🏍️ Chubb Motorcycle Insurance

🐕 Chubb Pet Insurance

🏘️ Chubb Renters Insurance

🔑 Chubb Landlord Insurance

🏎️ Chubb Classic Car &amp; Motorhome

🏢 Chubb Commercial Insurance

Pros & Cons

👍 Pros

👎 Cons

Pricing Deep-Dive

Prestige Homeowner

Family Life Cover

Holiday Traveller

What Affects Your Chubb Insurance Premium?

Property Value & Location

High-Value Items

Claims History

Age & Health (Life)

Travel Destination & Duration

Security & Risk Mitigation

How Chubb Compares

Alternatives to Chubb Insurance New Zealand

Who Is Chubb Insurance New Zealand Best For?

Prestige Homeowners

High-Net-Worth Individuals

Life Insurance Seekers

Not Best For

Our Verdict

Chubb excels in its specialist niche but is not a mass-market option for most Kiwis.

Frequently Asked Questions

Our Review Methodology

Data Sources

How We Calculate Scores

Get a Quote from Chubb

🏎️ Chubb Classic Car & Motorhome